What Every Business Leader Should Do For Their Mobile Workers

June 5th, 2010

The full-time corporate office where everyone is in the same building all day, every day, is clearly a thing of the past. IT Service Providers are fully engaged with supporting mobile work and, in many respects, is leading the way in helping the organization to increase productivity, enable more effective customer support, attract and retain talent and increase corporate agility. IT is not a barrier to making mobile work programs effective. While there may be many technical issues involved in supporting mobile work, the fact is, in general, IT Service Providers are doing their job so well they make it appear easy. However, ensuring data and network security – as well as reliability and access – remain in the top priority list. Mobile work is a powerful means of enhancing corporate competitiveness. Business Leaders who are not actively supporting mobile work arrangements are putting their organizations at serious risk. So what should you do to ensure that you are providing world-class support to your organization’s flexible work programs?


First, there is no question that supporting work wherever and whenever it occurs is a prime requirement for the modern office. Be sure that your HR and Facilities flexible work programs include policies supporting mobile workers. You don’t have to let security and connectivity standards be compromised. The one thing that keeps effective Business Leaders awake at night is the fear of compromised data. The good news is that Security As A Service (Saas) Providers are maintaining security while enabling mobile workers.


Second, focus IT support for mobility on enhancing customer service capabilities. We believe this perspective is essential because mobility options provide an efficient direct path from customer to employee. While general employee productivity is also important, it usually takes care of itself as mobile workers learn to use technology effectively and adapt it to their personal needs.


Finally, remember that providing remote access to data and company servers is just as important to your mobile workforce as having a laptop and a cell phone. And it has almost as powerful an impact on productivity. The full-time corporate office worker has almost become an exception to the general “rule” of working anytime/anyplace. Technology today enables flexible work, and an increasing proportion of the “new professionals” are moving around frequently, accessing the Internet, their colleagues and company files from wherever they happen to be at any point in time. Like a cell phone number, an Internet email address connects you to a person, not a place.


That new reality is only happening, however, because IT has bought into the concept, is actively supporting it and is implementing the platforms, networks and infrastructures to make it real.

Tablet Computer Sales Expected to Soar on Wings of IPad Success

May 20th, 2010

We couldn’t agree more with this reprint of a recent TechNewsDaily report

The success of Apple’s iPad has made consumers keen for tablet computers in general, and worldwide shipments of these devices will jump six times by 2014, according to recent analyst reports.

In a survey of nearly 13,000 consumers in 14 countries, 51 percent familiar with e-readers or tablet computers said they planned to purchase one within a year, while 73 percent said they planned to buy such a product within three years.

“The survey suggests that e-readers and tablets are not a niche product for early adopters but could become the MP3 players of this decade. Grandmothers will soon be carrying them around,” said John Rose of The Boston Consulting Group, which conducted the survey, in a statement.

The survey’s findings jibe with IDC’s prediction that shipments of portable personal computers will spike from 7.6 million this year to 46 million by 2014.

The market will grow as many other major computer and technology companies, including Dell, Sony, Samsung, and Google, have expressed interest in coming out with their own tablet computers in the near future.

However, two big players in this field – HP and Microsoft – recently shelved their post-iPad bids for a share of the tablet marketplace.

Dollars down, sales up

Apple, for its part, sold one million iPads just in the first month of its release through early May.

Key to tablets such as the iPad continuing to go gangbusters will be an anticipated drop in their retail price. The iPad presently goes for $499 on up to $829 for the deluxe version with the most memory capacity and 3G wireless service.

“As with other major mass market consumer devices the prices will come down,” Rose told AFP. “They always do . . . I expect you’ll see the prices come down in the next 12 to 18 months. The first iPod was a $400 device so there’s no reason why we won’t see the same cycle.”

Cloud Computing’s Inflection Point

May 1st, 2010

This may be the year when “Cloud Computing” takes off – fueled by millions of intelligent and light weight mobile devices, securely interacting with others over a ubiquitous and always-on network.

At the moment, a much more profound change is taking place – where knowledge, formerly stored in document silos, is now shared, revised and published by designated trusted communities connected to the internet.

The document model, dominating the end of the last century has since been subsumed by a collaborative web-centric model.

The document model focused on individual contributors, maintaining content silos on individual or clustered PCs, loaded with software that empowered personal productivity offline and online. Internet connections were unreliable and security was assured through isolated information.

Collaboration meant creating a document, published to (hopefully all) affected stakeholders, who in turn would review, revise and return the changes back to those who could be trusted to meaningfully aggregate the consensus of the group. Multiple versions were maintained, with revisions languishing on file and print servers, and email in-boxes clogged up with revisions of the same document.

Work-flow solutions, often complex and difficult to use, became popular. Document change tracking was offered as a standard feature. Content management solutions were also deployed to store document revisions, with ad-hoc instant messenger networks filling in the collaboration gaps over the internet.

The collaborative web-centric model is different. Starting on the internet, knowledge starts with shared multi-user conversations with the presumption that all content will be shared instantly.

Designated stakeholders join and leave conversations dynamically, revising consensus knowledge simultaneously. All revisions are tracked and rolled back seamlessly. At any point along the way, the content can transform into documents, spreadsheets, presentations, forms, or even data-marts, which can be emailed or embedded, published to designated trust communities. Presentations are instantly shared for revision and play-back. Many-to-many conversations occur simultaneously over disparate communication channels. Storage no longer impedes communications – quotas are huge and growing.

The old model is still in play, but at an additional cost – namely license fees and more often than not, the required help of internal IT staff required to maintain these complex add-ons. The old model actually benefits those IT communities that support large organizations, creating jobs and meaningful roles in companies.

Smaller organizations are transitioning straight to cloud solutions by the thousands – embracing, for example, Google Apps, 37 Signals, and Salesforce.com solutions – which are much simpler to use and much more configurable. The transition is empowering ordinary knowledge workers to create sophisticated solutions without the intervention of IT experts.

The new work model, together with the exponential rise in intelligent and light weight mobile devices, appear to be driving this inflection point where powerful “enterprise” functionality is just now becoming available to smaller organizations a attractive cost efficiencies.

In our view this new work model yields a primary benefit in any Cloud Computing justification. Moving an old model into someone’s data center misses that benefit. Changing how stakeholders collaborate yields the greatest return on the lowest total ongoing cost of operating these new technologies.

Top Five Thin Client Hardware Vendors

April 19th, 2010

A well thought out Datamation article entitled, “Top Five Thin Client Hardware Vendors“,  by Jeff Vance, resonates with our thinking, more specifically in the last paragraph of the last page, “Finally, while Apple has never claimed to be a thin client vendor, the iPad could well be the pioneering thin client for consumers. Sure, there’s more onboard horsepower than you’d normally associate with a thin client, but perhaps the iPad points the way to a computing category that’s not quite thin, not that fat, way too expensive, but popular nonetheless.” We couldn’t agree more.

VMware Integration, Windows 7 Support on Tap from Pano Logic

April 14th, 2010

As CEOs begin to spend again on IT, they’re also looking for offerings to keep their costs down, which is creating opportunities for desktop virtualization vendors, according to analysts.

We think the timing for this important release couldn’t be better. Read more about it in eWeek here…

Zero-client vendor, Pano Logic’s product is offering tighter integration with VMware’s View desktop virtualization platform as well as support for Microsoft’s Windows 7 in Pano System 3.0.

Pano Logic is releasing the latest version of its zero-client desktop virtualization offering, offering tighter integration with VMware’s View and support for Microsoft’s Windows 7 operating system.

Pano System 3.0, released April 14, also offers other new features as well, including the ability for users to reboot their virtual machines, or to lock their desktop and access a new one if a problem arises. This way, the user can continue working while enabling the IT department to examine the one with the problem.

Channel Insider’s Zero Client, Thin Client, Desktop Virtualization Resource Guide

April 2nd, 2010

Channel Insider published an excellent article on zero client, thin client, desktop virtualization options here…

“After 2009’s recession delays, zero-client, thin-client and desktop-virtualization technologies are poised to infiltrate companies, from the enterprise to the midsized organization to small business. Here’s Channel Insider’s guide to the technology, the trends, the turf wars and the promise.”

Replacing Desktop PCs with Zero-Client Solutions

March 25th, 2009

Further fueling the interest in zero-client solutions is the escalating costs of deploying and managing PCs, now estimated to be in the range of $4,000 to $6,000 per year, according to Gartner and IDC. Those same research companies estimate that a VDI (virtual desktop infrastructure) can save upwards of 70 percent over the support and maintenance costs of desktop PCs. Those are numbers that are sure to attract the attention of C-suite executives.

It doesn’t matter if you call it PC-over-IP, zero footprint PC, zero-client computing or just plain dumb terminal computing, the computing endpoint is undergoing a major change. Virtual desktop infrastructure from Wyse Technology, Pano Logic and Teradici may soon eliminate conventional PCs.

Read more about replacing desktop pc’s with zero client solutions here…